Office of Alcoholism and
Substance Abuse Services


Managed Care

Featured Items

OASAS Provider Readiness

Behavioral Health Transition to Managed Care: OASAS Provider Readiness PowerPoint PDF Document is now available.

Managed Care Complaint Mailbox

In the event of a complaint, please submit your email to managed care complaint mailbox

Welcome to Manage Care and the information to assist you in learning more about how OASAS is ensuring that Substance Use Disorder (SUD) services will be administered within commercial and Medicaid Managed Care insurance plans.

What is Managed Care? - Managed Care is a term that is used to describe a health insurance plan or health care system that coordinates the provision, quality and cost of care for its enrolled members.

News and Updates

Update: New Timeline for Children's Health Home Enrollment:

Upon completing the Application Review and Designation Process, and at the request of stakeholders (e.g., new and existing Health Homes designated to serve children, care management agencies and voluntary foster care agencies making readiness decisions) the State has assessed the overall "readiness risk" associated with implementing all key components of the Health Home Design for Children by the current October 1, 2015 launch date. Based upon a number of factors, the State has concluded delaying the date to begin to enroll children in Health Homes to January 1, 2016 will ensure a smooth launch of the Health Home Design for Children and mitigate readiness risk.

Searching the Web Pages:

The following is an outline of the various tabs on the left hand side of this page and the type of information you can find:

Complaints and Appeals

In the event of a complaint, visit the NYS DOH complaints and appeals pageLeaving OASAS website! or submit your email to

Should you have questions, look at our Frequently Asked Questions (FAQs) section or email us at